Order Processing
- Ecommerce ordering only available for tooling and accessory items. Equipment orders, custom tooling and replacement parts are not currently accepted on Ecommerce.
- Orders placed on the e-commerce site will be processed and shipped on the next business day.
- For Next Day Air or 2-Day service, same day processing, orders must be placed by 11:00 am Central Standard Time. Orders placed after 11:00 CST will ship the following business day. Orders are subject to product availability.
- Business days are Monday–Friday excluding company holidays.
- Additional processing time may be experienced for large orders or drop-shipped items.
- Huth Ben Pearson International observes certain holidays in addition to federal holidays, including the Friday following Thanksgiving and Good Friday. Orders received during holiday closures will be processed on the next business day.
- Huth Ben Pearson International reserves the right to delay shipment pending verification of billing information, shipping information, or payment authorization.
- Shipping and delivery dates are estimates only and are not guaranteed. Delivery delays caused by carriers, weather, supply chain disruptions, or other circumstances beyond our control are not the responsibility of Huth Ben Pearson.
- Partial shipments may occur when necessary.
Shipping Methods
- Primary carrier used is UPS.
- Carrier selection is at the discretion of Huth Ben Pearson International. Please call for special requests.
- Available shipping options include Ground, 2-Day, and Next Day Air. Expedited shipping options affect transit time only and do not guarantee same-day order processing. Orders requiring expedited shipment should be placed before the published order cutoff time and are subject to product availability.
- Transit times shown are estimates provided by the carrier and are not guaranteed unless specifically stated.
- Huth Ben Pearson International reserves the right to substitute an alternative carrier or service level when necessary to facilitate timely delivery.
- Some products cannot be shipped to post office boxes. A physical street address may be required.
- Huth Ben Pearson International may require an adult signature upon delivery for certain orders based on order value, product type, or destination.
Shipping Charges
- Shipping charges are calculated by actual or dimensional weight by UPS. A nominal handling charge may be included.
- Oversized or freight shipments may incur additional charges.
- Customer is responsible for providing accurate delivery information.
- Shipping charges displayed at checkout are estimates based on information available at the time of order. Huth Ben Pearson International reserves the right to contact customers regarding additional freight charges for oversized, overweight, or unusual shipments before shipment occurs.
Shipping Destinations
- Areas served by Ecommerce are limited to the United States and Canada.
- Canadian customers are responsible for all applicable duties, taxes, brokerage fees, customs clearance charges, and other import-related expenses unless otherwise specified at checkout.
Backorders and Partial Shipments
- Product out of Stocks may delay shipment. In the case of a delay due to out of stock, a notification will be sent.
- Typically, available items will be shipped promptly, and backordered items will be shipped separately with no extra charge.
- If an item is not available after an order is placed, customers will be notified by email regarding estimated availability, shipment alternatives, or cancellation options.
Address Accuracy
- Customer is responsible for providing a complete and accurate shipping address.
- Charges for address corrections, rerouting, or reshipment due to incorrect information are customer’s responsibility. These may be charged against the customer’s credit card.
- Orders returned as undeliverable will be subject to additional freight charges. All Undeliverable Return Freight charges will go back to the customer, Customer is also responsible for any “Re-Shipping” related costs.
Order Tracking
- Tracking information will be emailed when available.
- Freight shipments may provide a bill of lading number or carrier reference instead of parcel tracking.
- Claims for packages marked as delivered by the carrier but reported as missing must be reported within 5 business days of the carrier’s recorded delivery date. Huth Ben Pearson International will assist customers in initiating carrier investigations but cannot guarantee carrier reimbursement decisions.
Delivery and Risk of Loss
- Generally, for our Ecommerce orders, ownership and risk of loss transfer upon customer receipt.
- Customers should inspect shipments upon arrival.
- Concealed damage and shortages must be reported within 5 business days.
Damaged or Lost Shipments
- Please report shipping damage to Customercare@huthbenders.com (800-558-7808) immediately.
- Freight shipments should be inspected before signing the delivery receipt. Visible damage should be noted on the carrier’s delivery receipt before acceptance. Failure to note visible damage may affect the ability to recover losses from the carrier.
- If significant shipping damage is observed at delivery, customers should photograph the damage and contact Huth Ben Pearson International before refusing shipment whenever possible.
- Please photograph damage and retain packaging materials for carrier inspection.
- Please report shortages, damage, or non-delivery.
- (Include Process for filing carrier claims).
Refused Deliveries
- Customer is responsible for freight charges incurred due to refusal of shipment.
- Restocking fees may apply, see return policy.
Shipping Delays Beyond Our Control
Huth Ben Pearson International is not responsible for delays caused by weather, natural disasters, labor disputes, carrier disruptions, governmental actions, or other events beyond our reasonable control.
Shipping dates and transit times are estimates only and are not guaranteed. While we strive to ship all in-stock items promptly, circumstances beyond our control may affect processing or delivery schedules. Customers will be notified of significant shipment delays whenever practical.
Huth Ben Pearson International reserves the right to modify this Shipping Policy at any time without prior notice. Changes will apply to orders placed after the revised policy is published.
Order Cancellations
Orders may be canceled prior to shipment by contacting customer service.
Once an order has shipped, it cannot be canceled and will be subject to the standard return policy.
Huth Ben Pearson reserves the right to refuse or cancel any order at its sole discretion, including but not limited to suspected fraud, pricing errors, product availability issues, or prior account concerns.
Pricing Errors
Huth Ben Pearson reserves the right to correct pricing, typographical, or product description errors at any time without prior notice.
In the event of a pricing error, customers will be contacted before order processing or shipping.