Tooling and accessories
Return Policy
Most purchased tooling and accessories may be returned unless otherwise designated as “Non-Returnable.”
Return requests must be submitted within thirty (30) days of delivery and require prior approval and a Return Goods Authorization (RGA) number.
Returned items must:
- Be unused and in original condition
- Free from installation marks, damage, dirt, or modification
- All original packaging, manuals, hardware, and accessories included
- Products showing evidence of use may be denied or subject to additional fees
- Be properly packaged for return shipment
- Include the assigned RGA number
Returned goods (tooling, accessories) are subject to a Fifteen percent (15%) restocking fee.
Customers are responsible for return shipping charges unless the return is due to a verified warranty issue or other error by Huth Ben Pearson.
Returns received without an RGA number may be refused.
Refunds will be processed after inspection and approval of returned merchandise.
The following types of items cannot be returned:
- Electrical/electronic components
- Clearance/discontinued items
- Products with evidence of use.
- Software/digital items
Refunds issued to original payment method within 5–10 business days after inspection/approval.
Exchanges are processed as a return and replacement order.
- Customer is responsible for loss or damage during return shipment until received by Huth Ben Pearson International.
- Huth Ben Pearson reserves the right to deny returns that do not comply with this policy.
Warranty
Tools, dies, and accessories are warranted against defects in material and workmanship for ninety (90) days from the original invoice date.
During the first ninety (90) days, Huth Ben Pearson will provide replacement parts for verified warranty claims and will cover standard ground shipping costs for replacement items.
Warranty requests must be submitted within ninety (90) days of delivery by phone or email to Customercare@huthbenders.com . A Return Goods Authorization (RGA) number will be established, and customer will be contacted regarding next steps.
- Expedited shipping available at customer expense
- This warranty does not cover misuse, improper installation, normal wear and tear, Improper material application, Overloading, Lack of lubrication/maintenance, unauthorized modifications, or damage caused by improper application or maintenance.
- Warranty limited to repair/replacement
- No liability for labor, downtime, lost profits, consequential damages, or third-party costs
Shipping damage:
- Photos of packaging and product
- Retention of original packaging for inspection
- Inspection and Condition of Returned Merchandise
All returned merchandise is subject to inspection upon receipt. Huth Ben Pearson reserves the right to refuse returns or apply additional restocking charges for items that are used, damaged, improperly packaged, incomplete, altered, or otherwise not in resalable condition. Customer is responsible for any loss or damage occurring during return shipment. - Shipping Damage and Shortage Claims
Claims for shipping damage, shortages, or missing items must be reported within five (5) business days of delivery. Customers should retain all original packaging materials and provide photographs of the packaging and product to assist in claim evaluation.